Sun Gro Careers

Careers at Sun Gro: Application Support Specialist

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We have a great opportunity as an Application Support Specialist at Sun Gro Horticulture.  As an Application Support Specialist, you are responsible for supporting all end users of Microsoft NAV, Jet Enterprises reporting tools, Office Products and Telephony.  This will include error resolution, process research, training, documentation and input into process procedures required to perform job duties in all locations.

The essential job functions for this role include:

  • Solve customer business application issues. If unable to solve, escalate to the vendors and monitor until resolution is reached in accordance with IT Department’s standard operating procedures
  • Communicate effectively with customers to accurately understand their needs and priorities to resolve issues in a timely manner.
  • Organize and perform analysis, testing and documentation of Jet Enterprise cube changes.  Understand user needs and develop solutions to enhance the use of information.
  • Primary contact for all security within NAV including table and process access.
  • Educate customers via formal and informal trainings.  This will include generating periodic tips given to all users, and continuous improvement of the end user experience.
  • Provide support for EDI communications and trading partner setup.
  • Provide off hours support as required by the business.
  • Assist Business Owners with developing, improving and the “roll out” of SharePoint.

For education/experience we do require:
• Minimum of two years college focusing on IT related courses (or equivalent)
• Two years of experience with a broad range of business applications
• One-Three years of business / ERP software experience or support (manufacturing systems a plus)


Sun Gro Horticulture is committed to providing a safe, challenging, and cooperative work environment where each employee is treated as a valued resource. Our generous full-time benefits package may include, but not limited to:
  • Comprehensive insurance coverage, including medical, dental, and vision
  • 401(k) retirement savings account
  • Paid holidays, sick leave, and vacation
  • Flex Spending Plans
  • Employee Assistance Program
  • Tuition Reimbursement
  • Training and Development
  • Will Services


Information Technology


Agawam, Massachusetts

Job Type:

Application Support Specialist




To complete your application, submit the form below. You are permitted to submit up to 3 files.

Include your resume, cover letter and threee professional references.

To apply for this position, please begin by filling out the form below.

Please have your resume, cover letter and three professional references ready.

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